Frequently Asked Questions
Everything you need to know about your AJAZZ gear and orders.
What is the standard shipping time for orders?
Orders typically process within 2 business days. International shipping generally takes between 7 to 15 business days depending on your location and selected shipping method.
Do AJAZZ mechanical keyboards come with a warranty?
Yes, all AJAZZ keyboards and peripherals include a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
Where can I download the latest drivers and software for my device?
You can find the latest firmware and customization software in the 'Downloads' section of our official website. Ensure you select the specific model number for compatibility.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. Please note that shipping fees for non-defective returns are the responsibility of the customer.
Are AJAZZ keyboards compatible with both Windows and macOS?
Most AJAZZ models feature dual-system support. You can typically toggle between Windows and Mac modes using a physical switch or a specific Fn key combination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.